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Links to user manuals can be found on the hot tub hire page

Terms and Conditions 

Upon Paying the hire amount you agree to the following terms and conditions.

All instructions are to be followed and adhered too at all times.

All terms and conditions should be read and adhered too at all times.

Please note while our Hot Tubs are to be used for recreational purposes, there is always a risk of drowning when dealing with water. It is therefore the hirer’s responsibility to make sure everyone in the Hot Tub is medically fit.

It is also the hirer's responsibility to make sure all minors/children are to be supervised by a responsible adult at all times whilst in and around the Hot Tub.

We strongly recommend that people do not consume alcohol or take any illegal drugs whilst using the Hot Tub. It will be up to you the hirer to make sure anyone entering the Hot Tub is not under the influence of drugs or alcohol at any time whilst in the Hot Tub.

Smoking in or around the Hot Tub is strictly prohibited. It will be up to you the hirer to make sure anyone entering the Hot Tub is not smoking at any time whilst in the Hot Tub.

Drinking from glass containers in or around the Hot Tub is strictly prohibited.

Fire pits/buckets or barbeques are not to be used around the Hot Tub at any time.

No Electricals in or around the Hot Tub at any time.

No pets or animals are allowed in or around the Hot Tub.

Hair clips, hair grips, make up or body jewellery of any type are not permitted in the Hot Tubs at any time.

You the hirer are responsible for the full hire period of the Hot Tub when you receive it, please take extra care to stop any sharp objects from being in or around the Hot Tub and also prevent people from jumping in or on the Hot Tub.

All Hot Tubs are to be in the same condition on collection as 365 Hot Tub Hire left them on delivery.

The hirer will supply the water for the Hot Tub for the hire period.

The hirer must make sure they have a suitable supply of electricity and it must be in close proximity (6 meters) to where the Hot Tub will be placed this needs to be either an outside socket or a socket inside the home but that the cable can reach with out being trapped in anyway. no extensions  of any type to be used if you are unsure please seek advice from a qualified electrician all power information can be found on the user manuals  on the website.

The hirer is required on the night before the collection day to unplug the pump/heater and empty the hot tub of water by unplugging the plug inside the hot tub on the floor of the hot tub this is a very slow process so will take several hours to empty and is only a slow trickle of water. 

The hot tub can be emptied of water on collection but there is a charge of £20 required for us to do that. This would need to be arranged upon booking so the appropriate equipment can brought on the day of collection. If we arrive for collection and the hot tub is not emptied and was not arranged upon collection the hirer will be required to pay £20.

365 Hot Tub Hire require a flat level base to sit the Hot Tub on, this can be slabs, concrete, blocks or any firm hard standing. If you do not have adequate standing for our Hot Tubs we advise you to notify us before hiring so we are able to assess whether or not we can hire to you.

Deposit and Refunds

By paying the the hire amount you are agreeing to all terms and conditions set by 365 hot tub hire

We at 365 Hot Tub Hire require full payment for the hire period.

The hirer is liable to pay all costs related to any damage caused by any misuse. The hirer will be billed accordingly, this will include a cleaning fee if the Hot Tub, Hot Tub Cover and Gazebo (where supplied) is excessively dirty from soiling, bodily fluids, mud, vomit etc.

In the event of adverse weather conditions being forecast (ie: strong winds, gales etc) it will be the hirers responsibility to take the Gazebo (where supplied) down to prevent damage to the Gazebo. If the Gazebo (where supplied) is damaged the hirer will then be liable to pay all costs relating to any damage caused by the above or any other misuse.

If the hirer refuses to willingly pay for a damaged or stolen (if this be the case) Hot Tub, Hot Tub Cover and Gazebo (where supplied), we will pursue for lost monies in a small claims court. If this becomes the case then lost hire time will also be claimed for.

If our equipment fails or has failed and a test at our premises confirms that it is our Hot Tub or pump at fault, then a full refund will be given, but only if the hot tub or pump has been reported to us as having a fault from the start of the hire and upon testing remains totally unusable for any hire time. However if the Hot Tub has been used we will not issue any refund unless it is completely clear that our equipment has been reported as having a fault from the start of the hire. Please note that normal operating temperature is 35 – 40 Degrees Celsius.

Stolen, Damage or Loss of any equipment

It is the hirer’s sole responsibility to be in charge and to take care of the Hot Tub, Hot Tub Cover and Gazebo (where supplied) provided and all the equipment hired. If the Hot Tub, Hot Tub Cover and Gazebo (where supplied) or any of our equipment is damaged or lost then the hirer will be responsible in providing payment to 365 Hot Tub Hire in order for us to recuperate our loss.

If the Hot Tub, Hot Tub Cover and Gazebo (where supplied) is stolen it is the hirer’s responsibility to inform the police and 365 Hot Tub Hire, the hirer is to provide the police with 365 Hot Tub Hire’s information.

It is the hirer’s responsibility to provide payment to 365 Hot Tub Hire in order for us to recuperate our loss, it is also the hirer’s responsibility to provide 365 Hot Tub Hire with the police reference number.

We recommend that you the hirer, take out your own insurance to cover our Hot Tub, Hot Tub Cover and Gazebo (where supplied) and other equipment provided for theft or damage.

Cancellations

All cancellations will incur a £50 cancellation fee

Booking

Full payment is required at the time of booking to secure one of our Hot Tubs for the required period.

Please note: that until full payment has been received, the booking is considered provisional and is still classed as available for hire.

Payments

Full payment can be made by either PayPal, Cash, Cheque, Credit Card, Debit Card or Bank Transfer.

Cheques are to be made payable to Mr Stephen Strange or Mrs Sandra Strange.

Cheques do need to clear before we are able to confirm your booking

Safety Instructions

You the hirer must make sure that everyone using the Hot Tub is properly instructed on how to use the hot tub safely and correctly and that everyone has read the instructions supplied by 365 Hot Tub Hire. 

365 Hot Tub Hire takes no responsibility for any injuries caused to any person/people through any misuse of the Hot Tub and Gazebo (where supplied) or through any noncompliance of these Terms and Conditions.

Enter the water with care, make sure you test the water first too make sure it is not too hot for any adult or child who is using the hot tub.

It is the hirers responsibility to take down the Gazebo (where supplied) if the weather deteriorates or becomes unsuitable in any way for the Gazebo (where supplied) to stay erected, to avoid any damage to the Gazebo and to the Hot Tub.

Instructions on how to take down and erect the Gazebo (where supplied) will be given and left by a 365 Hot Tub Hire employee on the delivery day.

Rules

You the hirer must make sure the Hot Tub is not misused at any time in any way.

Do not enter the Hot Tub with clothes on, suitable swimming attire only.

Plastic glasses only may be used in the Hot Tub.

Do not enter the Hot Tub with shoes on or any sharp objects on your person.

Do not dive or jump into the Hot Tub at any time.

Do not sit, stand or lie down on the Hot Tub cover at any time.

Do not sit, stand or lean over or on the Hot Tub sides at any time.

You the hirer must make sure that no more than the agreed amount of people for the chosen Hot Tub enter at any one time.

When the Hot Tub is not in use, you the hirer must make sure the cover remains on the Hot Tub to retain the heat.

Make sure you always leave the Hot Tub plugged in and switched on when not in use too, in order for the filtration/heating systems to work.

If there is a power failure or it is accidentally switched off, the Hot Tub will need to be switched back on and reset as shown in the setup demonstration by a 365 Hot Tub Hire employee on full setup.

You the hirer are to make sure everyone showers before using the Hot Tub.

Do not use any bubble bath, foam bath, soaps or washing up liquid of any description in the Hot Tub at any time.

Do not swing or hang yourself or anything else from the Gazebo’s (where supplied) poles or legs.

Do not pull or hang off any of the Gazebo’s (where supplied) side panels.

Chemicals

An employee of the 365 Hot Tub Hire will test and treat the water on setup and will leave a chemical floater with the required dosage of chemicals needed inside the Hot Tub and additional chemicals in the box provided in case extras are needed which will only normally be the case if hiring for longer than 5 nights.

All filters in our inflatable hot tubs are new when we deliver and the filters if maintained/cleaned as per instructions and chemical floater is used correctly these filters should last between 4-6 weeks. A new spare filter can be purchased when booking if you would prefer for £10 each but if this is not purchased and the hot tub isn't maintained correctly and a blockage occurs while on hire and the E02 error will not go away we can come out and replace the filter with a new filter but this will be classed as user fault and a set fee of £25 will be payable to cover the travel costs and cost of replacement filter.

This floater should be removed from the Hot Tub when the Hot Tub is in use.

The floater should always be put back in and left in the Hot Tub when the Hot Tub is not in use.

Damages to your property.

365 Hot Tub Hire will not be held responsible for any damages to your property through hiring any of our Hot Tubs.

This includes any water damage or weight damage to structures, fittings and fixtures, garden or grassed areas as a result of the Hot Tub location.

It is the hirer’s full responsibility to make sure the area where the Hot Tub is going to be placed is safe and suitable and will not cause any danger to anyone using the hot tub or any damage to their own property.

If the hirer is looking to hire at a different location to where they live eg, a friends house, a holiday home, etc. It is the hirers responsibility to check and make sure that there is a safe location for the hot tub to be placed without any danger to anybody using the hot tub, any danger to the area where the hot tub is being placed and any danger to anybody that can or will need to walk past the hot tub. They will also need to make sure that there is a suitable plug socket (within 6 metres) of where the hot tub will be placed and a suitable tap to have a hose pipe connected to within reach of the hot tub if we arrive on delivery day and are not able supply the hot tub due to not having a suitable tap, hosepipe or plug socket then this will be classed as a cancellation and a £50 will be deducted from the hire amount

The property owner needs to be informed of the location of where the hot tub is being placed so we can be shown when we deliver.

Limits of our Liability.

All times and dates which we 365 Hot Tub Hire quote for delivery or collection of the Hot Tubs are approximate. Our delivery and collection times are normally between 9am-5pm. Please be aware that someone does have to be present while we setup the hot tub and someone will need to be available to watch the hot tub as it fills to switch off the hose and also turn the heater on to start the heating process. This is not something we do for the quoted price and if this is required we would need prior warning and also an extra fee would need to be charged to cover 2 employees time for 3-4 hours of filling time (£30-£50) depending on which size hot tub is hired.

All hot tubs need to be plugged directly into a socket and not in any type of extension lead or spurred off connection and the lead from the heater cannot be trapped we advise an outside socket or an inside socket which has access by a window which can be left slightly ajar.

We will not be held liable for any delays caused by circumstances beyond our reasonable control.

365 Hot Tub Hire will try and inform you the hirer as soon as safely possible of any circumstances which may arise and cause the delivery or collection of the Hot Tubs to be late.

In Winter months some of the hot tub pumps are not able to function under 4 Degrees, this is not normally a problem as we are normally able to get the pumps started. But please be aware this can be an issue and 365 hot tub hire will do what we can to make it possible to allow the hire to go ahead we make ask that additional steps are taken in winter by the hirer to allow the hirer to still be able to hire the hot tub by requesting the hot tub pump/heater be kept in a warm place while the hot tub fills with water and is then connected once the hot tub is full.

You are agreeing that if required you will take the extra steps required to allow the hire to go ahead.

Other Terms.

If any term within this contract cannot be agreed to or enforced then 365 Hot Tub Hire will not supply their equipment to you the hirer.

By hiring our Hot Tubs you the hirer agree to release 365 Hot Tub Hire and any of its employees from any and all Liabilities incurred during the hire or use of our Hot Tubs.

On hiring any of our Hot Tubs you the hirer agree to accept our Terms and Conditions and acknowledge that the use of the Hot Tub is at you the hirers own risk.

If  365 hot tub hire are called out due to an error made by the hirer then there will be a charge of £25 charged to cover travelling costs and time spent rectifying any problems and also if there is damage been caused that can be repaired on site this will also need to be paid for at the same time.

On Collection/After you’re Hire.

365 Hot Tub Hire will arrive at the agreed time to collect our Hot Tub, unless there is any delays caused by circumstances beyond our reasonable control. If this case ever arises we will inform you the hirer.

Before we collect we require the hirer to empty the hot tub this can be done by pulling out the plug in the bottom of the hot tub on the inside. 

We advise doing this the night before as it can take several hours to empty. 

If the water pumping service is paid for in advance, we will make sure that as much water as possible is pumped down a drain to avoid flooding your garden. 

However you the hirer are to be aware that this may not be possible depending on the location of your drain and the location you have chosen for us to place the Hot Tub. 

If this be the case you the hirer and 365 Hot Tub Hire will have to agree on a location on your garden for the water to be pumped when the Hot Tub is being emptied by us.

If you pay for the water pumping service and change your mind before we collect, just let us know the night before and a refund can be made on the day of collection once we check that the hot tub has been emptied by yourself. 

All equipment supplied must be returned in the same condition as 365 Hot Tub Hire left them, this includes, user guides/instructions, hoses, tap attachments  and Gazebos (where supplied) and all Gazebo sets, this includes side panels, floor pegs and leg weights (if all these are supplied).

The Terms and Conditions set out are subject to change at any time without notice.